How can we help?
Find a quick answer or speak with the PrizeMall team.
Frequently asked questions
6 answers
OrdersWhere is my order?
Go to Profile → My Orders to see the status of every order, from payment through to delivery. You'll also get a notification whenever your order status changes.
CompetitionsHow do I enter a competition?
Browse Competitions, open the one you want, choose how many tickets to buy, and pay with Paystack or Flutterwave. Your entries appear immediately under My Entries once payment is confirmed.
RewardsHow do I earn points?
You earn points from the Daily Spin wheel, from PrizeMall Club membership perks, from shop purchases, and from referring friends — both you and your friend earn points once they verify their account.
RewardsHow do I redeem my points?
Visit the Rewards Centre to see what your points balance can be redeemed for, and track the status of anything you've redeemed.
AccountHow do I update my account details?
Open Profile → Edit Profile to update your name, phone number, delivery address and password.
PrizeMall ClubWhat does PrizeMall Club include?
Club members get shop discounts, eligible free weekly entries, members-only competitions and early access to selected drops.
Chat with us on WhatsApp
Speak with PrizeMall Support about an entry, order, reward or account question.
Stay safe
PrizeMall will never ask for your password, PIN or one-time verification code through WhatsApp, email or social media.